Refund Policy
A summary of Zayenha Hub terms effective 12 August 2026 for Ru’ya products; the central policy controls if wording differs.
Golden Guarantee · 72 hours from purchase
Applies to Single Dream, Annual, and one-time Course purchases, even if the service was used. Monthly has no time-based refund guarantee; it may be cancelled to stop the next renewal.
Guarantee conditions
One refund per account per product for life. Give a one-line reason to help improve the service; it is not debated. You may buy again, but the same product is not guaranteed twice.
When does the window begin?
The 72 hours begin at purchase, not first use. Cancelling Monthly stops the next renewal and does not create a retroactive refund.
How do I request it?
Open Zayenha Hub Purchases & Invoices and choose “Request refund” next to the purchase while the window is open. If you cannot access it, email z@zayenha.com.
When will the funds arrive?
The amount returns to the original payment method. Bank posting typically takes 5–10 business days; wallet or points payments return there immediately under Hub policy.
Earlier purchases
For purchases before 12 August 2026, Zayenha Hub honors the previously published promise: seven days within a 14-day request window.
Your rights and full terms
This summary does not limit statutory rights. Read the full Zayenha Hub policy for the controlling terms and procedure.
